Extended Warranty provides continued service support for your system. Budgeting is simplified as service costs are fixed for the duration of the agreement. Order processing is minimized.
- The Extended Warranty Service Plan covers all service parts replacement on your BioDot system for a period of one year using BioDot’s depot repair facility.
- Parts can be sent to a customer for replacement only when a BioDot service representative has determined that a part is faulty and needs to be replaced.
- If service parts are sent to a customer, the failed service parts must be returned to BioDot for inspection.
- Parts sent to a customer that have not been used for a repair must be returned to BioDot.
On site service can be provided and addressed on an individual basis. Ask your local representative for more information.
An IQ/OQ service can be performed on the system to verify performance against specifi ed accuracy and precision criteria. At the conclusion of IQ/OQ, the customer will receive a signed Certifi cate of Verifi cation and supporting test data sheets. Contact your local representative for more details.