Scheduled Preventative Maintenance (PM) calls increase system reliability and performance. Thorough PM procedures include cleaning, inspecting, adjustments and calibration to published factory specifications. Minor problems are corrected to prevent catastrophic failures that jeopardize valuable materials and productivity.
- One annual preventative maintenance visit at a mutually agreed upon date and time arranged between commencement date and expiration date of the contract.
- BioDot systems covered by the plan will be fully cleaned, serviced and re-calibrated where necessary, parts contained in the systems’ PM kit will be replaced. Worn or faulty parts not included in the PM kit will be replaced only with customer consent.
- At the conclusion of the PM, a certificate stating the PM has been completed by a BioDot service representative will be provided.
- Software upgrades and any additional training as part of the PMI visit.
An IQ/OQ service can be performed on the system to verify performance against specified accuracy and precision criteria. At the conclusion of IQ/OQ, the customer will receive a signed Certificate of Verification and supporting test data sheets. Contact your local representative for more details.