BioServe Programs
BioDot Technical Support is an integrated team of experienced individuals working towards a common goal: providing customers with high-performance systems, efficient installation, and superior technical support.
Preventative Maintenance Programs
Scheduled Preventative Maintenance (PM) calls increase system reliability and performance. Thorough PM procedures include cleaning, inspecting, adjustments and calibration to published factory specifi cations. Minor problems are corrected to prevent catastrophic failures that jeopardize valuable materials and productivity.
Extended Warranty Programs
BioDot Technical Support is an integrated team of experienced individuals working towards a common goal: providing customers with high-performance systems, efficient installation, and superior technical support.
BioServe Total Programs
BioDot Total provides full service support for your system by combining Extended Warranty with a pre-scheduled Preventative Maintenance (PM). Budgeting is simplified as service costs are fixed for the duration of the agreement, order processing is minimized and scheduled PM calls increase system reliability and performance.
Installation & Operational Qualification Programs
BioDot’s Installation Qualification (IQ) and Operational Qualification (OQ) service ensures your instrumentation and software is installed correctly and functions according to BioDot’s specifications. It also confirms that all functionality operates as intended by BioDot.
Installation Qualification (IQ)
This qualification is performed on site and during the time of installation. It documents the key aspects of the installation and verifies compliance with BioDot’s specifications and safety parameters. In order to qualify for an IQ Certificate, this procedure must be performed by a certified BioDot service engineer.
Operational Qualification (OQ)
Operational qualification is performed subsequent to installation, after major maintenance or modification of the instrument, or can be based on a customer-specified quality schedule. It documents that the instrument performs consistently throughout the BioDot-specified operating ranges.
Application Support & Service
BioDot recognizes that its customers have a wide range of applications, each of which may require technical support for adapting the BioDot equipment and technology to their unique needs. In order to serve these customer need, BioDot has established application laboratories in North America, Europe and China. The application laboratories are staffed with qualified application specialists and equipped with a full range of demonstration equipment. The equipment includes dispensing technologies with environmental control, vision systems, as well as cutting and slitting technologies and lamination and assembly technologies.
Proof of Concept Programs
BioDot recognizes that in many applications, it is important to make an assessment prior to making a capital investment. Using our applications laboratories in either North America, Europe, or China, and our application team of scientists, we give you an opportunity to do just that. Application studies can be designed with a simple dispensing test or a more detailed study analyzing parameters that could affect results.